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GAMES FAQ

Frequently Asked Questions

  • The game is lagging on the screen. How can I fix this?
  • How can I change how the Progressive Bonus so that it appears less often or more often?
  • Why is the balance on my SPG game lower than what it should be?
  • With a Skill Preview Game (SPG), how do I change the value from dollars to credits or points?
  • An alert saying "Activation Required" has come up with a Skill Preview Game (SPG). How do I get rid of this?
  • With a Skill Preview Game (SPG), how do I turn off the hand count?
  • With a Skill Preview Game (SPG), how do I allow separate credits to be replayed?
  • With a Skill Preview Game (SPG), how do I prevent credits from being replayed?
  • With a Skill Preview Game (SPG), how do I increase or decrease the Prize timing?
  • With a Skill Preview Game (SPG), how do I turn the Prize Timer on or off?
  • With a Skill Preview Game (SPG), how can I turn the prize preview on or off?
  • How do I change from a Spin display to a Shutter display?
  • How do I clear the Jackpot message from the screen?
  • With a Skill Preview Game (SPG), how do I clear the Attendant Pay?
  • My Play button isn't working. How do I fix this?
  • How do I set up a password for accessing the Administrator Menu?
  • How can I set up the VGA connection for a single and dual screen machine?
  • How can I change the minimum bet amount?
  • How do I view game play history?
  • How do I perform a hard reset in the game?
  • How do I set the machines up to print with a Mutha Goose and Fledgling?
  • How can I change the volume in the game?
  • How do I change the Return to Player (RTP) percentage hold of the Machine?
  • The printer isn't working. How can I fix this?
  • The touchscreen is lagging. How can I improve this?
  • The harness on your game board works differently. Can you show me the exact pin outs of the harness?
  • I have a new game board or SATA-DOM. Can I just power off the machine and replace the current game board or SATA-DOM with the updated version?
  • For Georgia-based machines only: How do I get rid of the pop-up sign that says “Door Open: Logic Door Open - Please Call Attendant?”
  • How can I see past transactions from previous customers?
  • For Georgia-based machines only: How can I change the SAS settings on the game to match the port number?
  • There is a problem with the bill validator. How can I fix this?
  • What if I want people to bet more or less than $2.50?
  • I can’t open the Administrator Menu and there’s a sound that plays. How do I fix this?
  • The printer prints out odd numbers. How do I change it to print in increments of $5?

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