1.       This could be because a player played past the Output limit, which would have put it into a negative amount. After entering a new password for the game (necessary if the “Activation Required” sign pops up), the balance shown may be lower than the standard amount. The negative amount is simply rolled over to the new balance (i.e. the negative amount is subtracted from full balance).

2.       For example, if a player played $12.00 past the Output limit, the new balance that you should see after password activation will be $12.00 less than the full amount you would normally see.

1.       Open the Service Menu à Administrator Menu à Game Settings à Display

·   Here you can toggle between Dollars, Credits, and Points

1.       When a sign shows up saying “Activation Required,” it means the board game has reached its playing limit and requires a new activation code to continue functioning.

·   Press the Operator Menu (on the back of the machine) and go to the option labeled “Activation Password”

·   On the top left of the screen, you should see 3 items: Machine ID, Sequence, and Version. These are unique to each board. In the middle of the screen, you should see 5 groups of 4 Xs separated by a hyphen. This is where the Activation Password will go.

1.       To retrieve your Activation Password, you will need to log on to ignite.coam.com and enter your credentials. Here you find manage games, which will display the games shown your account.

2.       Locate your machine ID, click on that game, enter the Machine ID, Sequence, and Version of your game. Before you obtain the new password, you will need to pay for it. Upon payment completion, the new activation code will either be sent to you via email or will be shown on the screen. You may also call the office during business hours and receive your activation code under certain circumstances.

3.       Enter the new password in the machine. Upon entering, a sign should come up saying “Password Accepted.” This completes the process and returns you to the main screen.

1.       Open the Service Menu à Administrator Menu à Hand Count Settings à Count Hands

·   You will have an option between “ALL HANDS”, “WIN HANDS,” and “OFF.” Select “OFF” to turn the hand count off

1.       Open the Service Menu à Administrator Menu à Settings à Keep Winnings Settings

·   You will see an option called “KEEP WINNINGS” with an ON/OFF option

1.       If you keep this ON, all of the credits won during a player’s time playing will be sent to a separate “WINS” box, separate from the “CREDITS” box.

·   The other option seen is “REBUY WINNINGS.” Keep this ON to allow players to transfer credits from their “WINS” box to the “CREDITS” box for replaying.

1.       Open the Service Menu à Administrator Menu à Settings à Keep Winnings Settings

·   You will see an option called “KEEP WINNINGS” with an ON/OFF option

1.       If you keep this ON, all of the credits won during a player’s time playing will be sent to a separate “WINS” box, separate from the “CREDITS” box.

·   The other option seen is “REBUY WINNINGS.” Keep this OFF to prevent the credits from the “WINS” box from being transferred to the “CREDITS” box for replaying.

1.       Open the Service Menu à Administrator Menu à Game Settings à Prize Timer Settings

·   You will have two options to choose from:

1.       30 second Timeout with 10 second Wait Time OR

2.       15 second Timeout with 5 second Wait Time

·   The Timeout timer refers to the amount of time a player has to make a selection after spinning before they run out of time to do so.

·   The Wait Time timer is based on the pay table, which displays the amount of money a player can win based on what they end up spinning. The amounts shown will begin to decrease (based on the timer) until there is no money to be won from that round (i.e. when the timer reaches 0, the player will not win anything). 

1.       Open the Service Menu à Administrator Menu à Game Settings à Prize Timer

·   Turn ON to keep the timer displayed after each spin, or turn OFF to hide it

1.       Open the Service Menu à Administrator Menu à Settings à Game Settings à Preview Button

·   Turn ON to keep the preview on or turn OFF to keep it off

1.       Open the Service Menu à Administrator Menu à Settings à Game Settings à Shutter Doors

·   The default is set to “OFF”. If you switch this to “ON”, the reels will not spin but will immediately stop at their determined position, creating a “shutter” effect

1.       To clear the Jackpot message, look for the red button on the back-right of the machine. Press it twice and the message should go away.

1.       Open the Service Menu à Attendant Pay

·   You will see the word “Balance: “ followed by the amount displayed. To clear this, select the “PAY” option on the bottom left and the amount will be cleared.

1.       This may be because of the ground wire on the Play button being incorrectly grounded. To fix this, turn the machine off and open the bottom cabinet.

2.       If you look directly under where the Play button is located, you should see 4 wires attached to the base of the button. Locate the ground wire, which is a -colored wire.

3.       Carefully detach the wire from the base and, using a wire stripper, strip a piece of the wire so that the metal wiring is visible. DO NOT TAKE OFF THE PLUG THAT ATTACHES TO THE BASE! MAKE SURE TO STRIP THE WIRE AWAY FROM THE PLUG!

4.       Using a long, spare string of wire, strip the ends of it and place one end around the exposed metal on the grounded wire in step 3. The two stripped parts should be touching each other in a way that they will not come undone.

5.       Unscrew (not all the way) one of the two screws holding the power supply down. Take the other end of the stripped spare wire and wrap it around the unscrewed screw and proceed to screw it back into the hole. Make sure when it is screwed in that the metal end of the wire is touching the screw.

6.       Turn the machine back on and test the Play button to ensure it is working.

1.       Open the Service Menu à Administrator Menu à Settings à Change Password

·   There is no default password set up initially. To set the password, use the buttons labeled “1”, “2”, or “3” to create an 8-numbered combination from those numbers. After exiting, the password will be in effect

·   To reset the password, simply return to the Change Password screen (you must enter the password before entering) and press the “Reset” button. This will clear the password and leave the machine without a password.

·   BE CAREFUL! If you lose the password or forget it, you MUST RAM CLEAR the machine!

1.       For single screen machines, use your blue DB-15 VGA cable and insert one end into the game board where the section labeled “VGA” is. Take the other end and insert it into the port in the monitor.

2.       For dual screen machines, you will need 1 DisplayPort-to-VGA adapter 2 VGA cables, one for the top monitor and one for the bottom monitor.

·   To set up the top monitor, insert one VGA cable end into the game board where the port labeled “VGA” is. Place the other end into the upper monitor.

·   To set up the bottom monitor, use your Display-to-VGA adapter and insert it into the port on the game board labeled “DP0” (this will be next to the “VGA” port). Then, insert one end of the second VGA cable into the adapter and the other end into the bottom monitor. 

1.        The default setting is set up where you can bet a minimum of $0.25 per spin. To change this:

·   Open the Service Menu à Administrator Menu à Settings à Game Settings à Min Bet

1.       The default you should see is set at x1. This is known as the Min Bet Multiplier (MBM). This multiplier ranges from x1 – x10 (This results in a minimum single-spin range of $0.25 – $2.50). To change the minimum amount a person can bet in a single spin, change the MBM by pressing NEXT or PREVIOUS.

2.       For example, the current MBM is set at 1x. With a credit cost of $0.25, the Min Bet comes out to $0.25 ($0.25 x 1). If you were to change the MBM to 8x, the Min Bet comes out to $2.00 ($0.25 x 8). 

1.       Open the Service Menu and towards the bottom you should see an option labeled “Game History”

·   This allows you to see the last 10 rounds played on the machine. For each round, it will show the following:

1.       Screenshot of the outcome played in that round

2.       Game level difficulty

3.       Date and Time

4.       Credits on the machine after the spin

5.       Amount bet and amount won

1.       Open the Service Menu and go down to the option labeled “RAM CLEAR.” This will clear all machine data and configurations completely. To perform the hard reset/RAM CLEAR: Please follow the proper GLC procedures.

·   Open the “RAM CLEAR” option

·   Open and close the logic door

·   Exit and re-enter the RAM CLEAR option

·   Press the “CLEAR RAM” button

2.       When finished, this action will be recorded in the Event List and reported to the SAS system, if applicable. .

1.       Before getting started, make sure you have the following materials:

·   Mutha Goose System with power cord

·   Thermal printer with power cord

·   1 Serial-to-Parallel cord (to connect the Mutha Goose and printer)

·   RJ-45 Cat5 Cables (how many depends on the number of machines you have)

·   1 Fledgling for each machine

2.       Looking at the Fledgling, you should see 2 RJ-45 ports located next to 2 red, 1 yellow, and 1 green light.

·   The port closest to the light is the “OUT” port; this port will be used to send information out of the machine and into either the next machine or the Mutha Goose.

·   The other port is the “IN” port and is used to receive information from the adjacent machine. Plug the Cat5 cables into the appropriate ports.

3.       Connect the cables to each machine so that the first machine uses only the “OUT” port to send out its information to the second machine and the last machine uses its “OUT” port to send all information to the Mutha Goose. This is known as the Daisy-Chain Effect

4.       With the last machine, use the free Cat5 cable end to connect to the Mutha Goose, which should complete the wiring process

5.       Check the Fledglings again and look for a section labeled “Node Number.” Here you should find 2 blue square objects with white numbers marked on top and a white arrow in the center. These are what gives the machines their assigned position number.

·   Change the blue square on the right so that the number that the arrow is pointing to matches the position of the machine (i.e. the first machine will have the arrow pointing at “1”, second machine “2”, etc.). ONLY CHANGE THE BLUE SQUARE ON THE RIGHT. DO NOT TOUCH THE LEFT SQUARE!

6.       Connect the printer and Mutha Goose together with the Serial-Parallel cable and power on the Mutha Goose and printer. If successful, the back of the Mutha Goose will have all of its lights on and ready to go. These same lights should be on in each of the Fledglings as well. When it comes time for a machine to print, the machine number will be displayed on the top of the ticket.

1.       Open the Service Menu à Administrator Menu à Settings à Machine Settings à Sound Volume

·   Select NEXT or PREVIOUS to increase or decrease the volume of the game

1.       Open the Service Menu à Administrator Menu à Settings à Game Settings à Pay Table

·   This option refers to the amount of money returned to the player over the long run as a percentage. The options are 88% (least difficulty for players), 90%, 92%, and 94% (highest difficulty for players)

1.       If the printer is located inside the machine, check to make sure a green light is emitting from it without any flashing signs. Then:

·   Open the Service Menu à Administrator Menu à Settings à Machine Settings à Collect Button

1.       Make sure this is set to “Printer” and NOT “Pulse Payout”

·   Check the dip switch settings on the printer. It should be set so that switches 1 and 3 are ON (positioned downward) and 2 and 4 are OFF (positioned upward)

·   Reboot the machine and then perform a Printer Test by:

1.       Accessing Administrator Menu à Settings à Hardware Test à Printer Test. Print out the “COLLECT” option and the printer should print and 2 and 4 are OFF (positioned upward)lashing. Then acout the last cashout transaction

·   In the case that the green light on the printer is flashing, refer to the “LED Diagnostics” label on the side of the printer and determine what the flashing lights indicate.

2.       If the printer is located outside the machine (e.g. attached to a Mutha Goose System), be sure that the correct interface is selected in the game. Do this by:

·   Open the Service Menu à Administrator Menu à Settings à Machine Settings à Collect Button

1.       Make sure this is set to “Pulse Payout” and NOT “Printer”

1.       A re-calibration of the touchscreen monitor is needed.

·   Open the Service Menu or Operator Menu (either will be fine)

·   You will see as the second-to-last option “Touchscreen Calibration.” Choose this option.

·   You will be asked to touch certain parts of the screen in order to recalibrate the touchscreen. As precisely as you can, touch the different areas. After completing the calibration, you should see no lagging.

1.       Yes. Please refer to the Connection Diagram for the following 28x2 pin harness

1.       For GA – based machines: NO. You must call Intralot (1-877-261-6242) in order to decommission the current game BEFORE you can insert the updated SATA-DOM or game board. They will make sure the current game is not able to be played before allowing you to replace it with the updated version.

·   To commission an updated game board, replace the current game board with the updated game board and call Intralot once again.

·   To commission an updated SATA-DOM after decommissioning the older version, turn off the machine, unscrew the game board cover, locate the current SATA-DOM. It should be located in either the top right or bottom right. Carefully unlatch it and replace it with the updated version. Turn on the machine after screwing in the cover back on and call Intralot to commission the game.

2.       For machines located outside of GA: First, power off the machine.

·   If you are swapping game boards, carefully unplug everything connected to the current game board and take it out before inserting the updated veing game boards, carefully unplug everything conrsion.

With SATA-DOMs, after turning off the machine, unscrew the game board cover, locate the current SATA-DOM and carefully unlatch it and replace it with the updated version. Turn on the machine after screwing in the cover back on.

1.       This may b Logic Door Open Please Call Attendanty paid into the machine per transactionl cause the machine to reboot to configure be due to the Logic Box switch not being properly adjusted.

·   Press the Operator Menu button (this is the red button located on the upper right corner of the back of the machine).

·   Wait 2-3 seconds, and then press it again. This will clear the pop-up sign and return you to the main screen.  

1.       To check the amount of money inserted or the amount of credits taken out, open the Service Menu:

·   Open the Service Menu à Administrator Menu à Event List à Payin Event List/Payout Event List

1.       The Payin Event List displays the time, date, method, and amount of money paid into the machine per transaction

2.       The Payout Event List displays the time, date, method, and amount of credits taken out of the machine per transaction

1.       To change the SAS settings on the game, you need to open the Service Menu à Administrator Menu à Settings à SAS Settings.

·   The default is placed at 1, so if the game needs to be connected to a different port number, simply change the number displayed on the right side of the SAS settings to match the port number. This will cause the machine to reboot to configure the settings

1.       Identify the type of bill validator that is connected to the game (JCM, MEI, Pyramid, Astrosystems). After this, you need to ensure that the right bill acceptor interface is displayed in the settings.

·         Access the Administrator Menu à Settings à Machine Settings à Bill Acceptor Interface

1.       Change the option currently displayed to the option that best represents the connected bill validator. Options include: OFF, Pulse (Best used for ICT Bill Validators), JCM, and MEI/Pyramid (Works with Astrosystems Bill Validators as well)

2.       Next, check the dip switch settings on the side of the bill validator. The following is a list of correct dip switch settings that should be implemented:

a.       MEI/Pyramid à switches 1, 2, and 6 should be ON, everything elsehould be ON, everything OFFg else OFF OFF

b.       Astrosystems à switch 3 should be ON, everything else OFF

c.       ICT à switch 7 should be ON, everything else OFF

d.       After changing these settings, reboot the machine and check if the bill validator functions normally. If not, move to step 2.

2.       Check the wiring of the bill validator to the game board:

·   For MEI bill validators, check for an MEI Mars RS232 Serial Harness. For reference, click the following link: http://ignite.coam.com/activation/supply/mei-mars-rs232-serial-harness

·   For Astrosystems, check for a Astrosystems Bill Acceptor Complete Harness. For reference, click the following link: http://ignite.coam.com/activation/supply/Astrosystems-Bill-Acceptor-Complete-Harness         

·   For ICTs, check for a 120V Power Harness AC 117V AND a A6/A7 117 Plug Power Harness: For reference, click the following links:

a.       http://ignite.coam.com/activation/supply/ICT-120V-Power-Harness-AC-117V

b.    http://ignite.coam.com/activation/supply/ICT-A6-  A7-117V-Plug-Power-Harness.

1.       The “Swoosh” sound you hear means there are still credits on the machine. You need to clear the credits before accessing the Administrator Menu.

1.       First, open the Service Menu. Then:

·   Select Administrator Menu à Settings à Machine Settings à Pulse Out Cost

·   The default is set at $1. This indicates that the printer will print out the entire amount listed in the credits.

·   To change this, select NEXT to increase the increment amount. If you wish to print out tickets in increments of $5, change the Pulse Out Cost to $5 and exit the Service Menu for the change to take place